The Founder's Mentality

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Achieving and sustaining profitable growth is a significant challenge for many executives, who often focus on external factors like market attractiveness and customer acquisition. However, research by Bain & Company's Chris Zook and James Allen reveals that 90 percent of growth challenges are internal, stemming from issues such as increasing distance from the front lines, loss of accountability, and excessive bureaucracy. They identify a series of predictable internal crises that companies face at various growth stages, which, if not managed effectively, can hinder further growth and even lead to decline. The authors emphasize the importance of adopting a "founder's mentality," characterized by a clear mission, ownership mindset, and a strong focus on frontline operations. This approach, typically associated with ambitious founders, can help restore speed, focus, and customer connection as companies expand. Drawing on a decade-long study across over forty countries, the authors demonstrate that any leader can leverage this mentality to navigate predictable challenges and steer their organizations toward sustainable growth, empowering them to take control of their companies' destinies.