21st Century Manager

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Coach. Counselor. Facilitator. Project manager. Communication specialist. Team leader. Obstacle remover. Problem solver. Process owner. The managerial terms and titles are new, as are the roles of the twenty-first-century manager. Conspicuously absent from the new lexicon of management are terms like boss, supervisor, authority, and specialist.The terms define a new world of effective problem solving using proactive management skills. And they defy what Gary Gardiner claims has typified twentieth-century managers working from habitual mindsets and patterns of rigidity. Gardiner's antidote? A proactive problem-solving model that emphasizes the use of supportive, communicative, and empathic skills.