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This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
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Be My Guest: English for the Hotel Industry (Teacher's Book), Francis O'Hara
- Langue
- Année de publication
- 2002
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- (souple)
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