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Delivering Profitable Value

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In 'Delivering Profitable Value', Michael Lanning draws from over twenty-five years' experience to offer a fundamentally new approach to strategy and performance, showing how any business can transform itself into a value delivery system that consistently and profitably delivers superior experiences to customers. At its core, 'Delivering Profitable Value' is about the creative relationship between an organization and its customers. Michael Lanning's landmark book provides a tested method for establishing and nurturing those relationships, and capturing the profitable growth that results.

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Delivering Profitable Value, Mike Lanning

Langue
Année de publication
2000
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(souple)
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Titre
Delivering Profitable Value
Langue
Anglais
Éditeur
Basic Books
Publié
2000
Format
souple
Pages
340
ISBN10
0738201626
ISBN13
9780738201627
Séries
Évaluation
4,15 sur 5
Description
In 'Delivering Profitable Value', Michael Lanning draws from over twenty-five years' experience to offer a fundamentally new approach to strategy and performance, showing how any business can transform itself into a value delivery system that consistently and profitably delivers superior experiences to customers. At its core, 'Delivering Profitable Value' is about the creative relationship between an organization and its customers. Michael Lanning's landmark book provides a tested method for establishing and nurturing those relationships, and capturing the profitable growth that results.