Applied Statistics. Improving Business Processes

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This text focuses on improving business processes by using all the important statistical techniques needed to facilitate effective decision making. The text follows a traditional approach and topic organization that is appropriate for most introductory business statistics courses, but also incorporates a more modern approach that infuses quality and emphasizes process improvement throughout. The authors' highest priority is developing a text that offers clear and understandable explanations of concepts and providing case studies and examples that reflect real applications of statistics today.