Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
Auteurs
Évaluation du livre
Paramètres
- 272pages
- 10 heures de lecture
En savoir plus sur le livre
The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth,
Achat du livre
Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers, Rick Brinkman
- Langue
- Année de publication
- 2005
- Reliure
- (rigide)
Modes de paiement
Il manque plus que ton avis ici.
- Titre
- Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
- Langue
- Anglais
- Auteurs
- Rick Brinkman
- Éditeur
- McGraw-Hill
- Publié
- 2005
- Format
- rigide
- Pages
- 272
- ISBN10
- 0071448020
- ISBN13
- 9780071448024
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion
- Évaluation
- 3,4 sur 5
- Description
- The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth,