Health Design Thinking

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This book advocates for applying design thinking principles to address real-world health care challenges. As global health care systems strive to enhance access, improve outcomes, and manage costs, it presents a human-centered approach to designing health care products and services. The authors, Bon Ku, a physician and founder of the Health Design Lab, and Ellen Lupton, an award-winning graphic designer, provide insights through examples and case studies, covering topics from drug packaging to internet-connected devices for early breast cancer detection. The book outlines the fundamentals of design thinking, emphasizing play and experimentation over rigid methodologies. It incorporates interviews, observations, diagrams, storytelling, physical models, and role-playing, focusing design teams on the issues faced by patients and clinicians rather than just technology. Diverse case studies illustrate health design thinking in action, including the creation of PillPack, which enhances prescription drug delivery through user experience design, a credit card-sized device for self-generated electrocardiograms, and improved emergency room signage. Visual elements such as drawings, photographs, and storyboards complement these case studies, enriching the reader's understanding of the innovative approaches in health design.