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This guide provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes
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Release, control and validation : ITIL V3 intermediate capability handbook, Stuart Rance, Tricia Lewin, Paul Wigzel
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- 2009
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