What's this India Business?

A global services revolution is taking the business world by storm!From call centers and claims processing to human resources, accounting and even legal operations, service jobs are migrating from the West to India by the thousand each year. While cost reduction is often the initial goal of off-shoring, What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution demonstrates its real value: increased quality and greater effectiveness. Rich in examples and expert advice, this nuts-and-bolts guide shows what it takes to surge ahead of market trends, build a sustainable new business model and unleash the power of Indian business people to gain an advantage for your business.PART ONE: WHAT'S THIS OFFSHORING BUSINESS?Business Process OffshoringIndia and the Global Services RevolutionWhere to StartPART TWO: WELCOME TO INDIAYour ArrivalPreparing for Day OneGetting AroundMeeting DifferencesPART THREE: WHAT'S RIGHT FOR YOUMaking the Right DecisionDue Diligence and Avoiding RisksNegotiations and the Art of HagglingThe Right ResultCreating Further AdvantageBreaking into the Indian MarketCorporate Social Responsibility