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This introduction to IT Service Management is based on the latest edition of the ITIL books Service Support and Service Delivery and is intended to serve as a thorough and convenient introduction to the field of IT. This completely revised and international edition support implementation of IT Service Management processes from a business perspective.
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IT Service Management. An Introduction, Collectif d'auteurs
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- Année de publication
- 2002,
- État du livre
- Bon
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- 5,49 €
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