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Letters are one of the essential features of a modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, or deal with a complaint from a staff member? Packed full of written solutions for difficult situations faced by managers today, this book offers over 150 letters to make life easier and more productive.
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Tricky Business Letters, Gordon R. Wainwright
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- Année de publication
- 1993
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