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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
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Human Sigma, John Howland Fleming, Jim Asplund
- Langue
- Année de publication
- 2007
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- (rigide),
- État du livre
- Très bon
- Prix
- 8,99 €
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