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Human Sigma
Managing the Employee-Customer Encounter
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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
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Human Sigma, Jim Asplund, John Howland Fleming
- Langue
- Année de publication
- 2007
- Reliure
- (rigide)
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- Titre
- Human Sigma
- Sous-titre
- Managing the Employee-Customer Encounter
- Langue
- Anglais
- Auteurs
- Jim Asplund, John Howland Fleming
- Éditeur
- Gallup Press
- Publié
- 2007
- Format
- rigide
- Pages
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Séries
- Mots clés
- Commerce, Leadership, Clients
- Évaluation
- 3,8 sur 5
- Description
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.