Inside the Organization

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In March 2020, the essays in this book were initially written during a prolonged economic downturn from 2008 to 2011, marked by banking and financial crises. The complexities faced by businesses and governments were significant, but the situation improved over time. I made it a practice to update the book every three years to ensure its relevance and emphasize the importance of employee engagement in a company's mission, regardless of economic conditions. However, during my latest update, we were suddenly confronted with a new crisis due to the Covid-19 pandemic, leading to widespread business shutdowns and significant economic turmoil. Despite the current bleak outlook, there is confidence that this crisis will also pass, the economy will recover, and businesses will regain their footing and purpose. Customers will return, and employees will resume work. The central message of this book remains unchanged: for long-term success, managers and leaders must engage their employees as if they are navigating tough times. Employees are vital to a business's mission and success, now and always.