Le livre est actuellement en rupture de stock
Paramètres
- 362pages
- 13 heures de lecture
En savoir plus sur le livre
A fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.
Achat du livre
Call Centers For Dummies, Réal Bergevin
- Langue
- Année de publication
- 2005
- product-detail.submit-box.info.binding
- (souple)
Nous vous informerons par e-mail dès que nous l’aurons retrouvé.
Modes de paiement
Personne n'a encore évalué .
- Titre
- Call Centers For Dummies
- Langue
- Anglais
- Auteurs
- Réal Bergevin
- Éditeur
- For Dummies
- Publié
- 2005
- Format
- souple
- Pages
- 362
- ISBN10
- 0470835494
- ISBN13
- 9780470835494
- Séries
- Description
- A fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.