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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

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The new secret to driving Loyalty that pays. Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. This book shows you how to create a system powered by human motivation and digital technology that creates ongoing, persistent engagement among customers, employees, and partners.

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Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification, Paharia Rajat

Langue
Année de publication
2013
Reliure
(rigide)
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Titre
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Sous-titre
How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Langue
Anglais
Format
rigide
Pages
304
ISBN10
0071813373
ISBN13
9780071813372
Séries
Description
The new secret to driving Loyalty that pays. Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. This book shows you how to create a system powered by human motivation and digital technology that creates ongoing, persistent engagement among customers, employees, and partners.