Thomas Afflerbach Livres

Focusing on the challenges faced by virtual teams, the book delves into the cooperation issues arising in hybrid virtual teams within Shared Services Organizations. It highlights how team members navigate faultlines created by distance, communication technology reliance, and fluctuating team compositions. By identifying 22 strategies for overcoming these challenges—ranging from identity construction to trust-building—the study emphasizes the nuanced role of technology in facilitating these practices while cautioning that it does not guarantee success. Insights are valuable for both researchers and practitioners.

In diesem essential wird aufgezeigt, in welchen Einsatzfeldern die Dienstleistungsunternehmen solche Roboter in die Interaktion mit den Kundinnen und Kunden integrieren koennen, fur welche Aufgaben Serviceroboter gut geeignet sind und welche Gestaltungsmerkmale zu beachten sind.