Douglas Stone Livres

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

<b>The bestselling authors of the classic <i>Difficult Conversations </i>teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning</b> We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. <i>Thanks for the Feedback </i>is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating <i>r<i>e</i>ceivers—</i> in the workplace and in personal relationships as well. Coauthors of the international bestseller <i>Difficult Conversations</i>, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

Schwierige Gespräche gehören zu unserem Alltag. Egal ob wir einem Mitarbeiter kritisches Feedback geben, Konflikte mit Kollegen lösen, in der Partnerschaft über Geld reden oder einfach nur »Nein« oder »Es tut mir leid« sagen müssen: Wir kommen nicht darum herum. Und ganz gleich, wie kompetent wir uns fühlen – oft lösen genau diese Situationen Angst oder Frust aus. Dieses Buch zeigt: Wer Konflikte konstruktiv anspricht, stärkt Beziehungen, Vertrauen und Zusammenarbeit. Basierend auf fast 30 Jahren Forschung bietet dieses weltweit anerkannte Standardwerk eine Schritt-für-Schritt-Anleitung, um selbst die heikelsten Gespräche gelassen und erfolgreich zu meistern. Sie lernen unter anderem: die eigentliche Struktur und Dynamik jedes schwierigen Gesprächs zu entschlüsseln, Kritik oder unangenehme Themen anzusprechen, ohne Abwehr auszulösen, eigene und fremde Emotionen zu steuern, Ruhe und Balance zu bewahren, egal wie Ihr Gegenüber reagiert, den Kern der Sache zu treffen und Lösungen zu entwickeln, die die Beziehung stärken. Zahlreiche Beispiele aus Alltag, Beruf und Familie veranschaulichen die Methoden. Mit aktuellen Themen wie ethnischer Herkunft, Geschlecht, Macht, digitaler Kommunikation und Social Media ist das Buch auf dem neuesten Stand.