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- 150pages
- 6 heures de lecture
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Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
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Dealing with Difficult People, Roy Lilley
- Langue
- Année de publication
- 2006
- Reliure
- (souple),
- État du livre
- Bon
- Prix
- 3,29 €
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- Titre
- Dealing with Difficult People
- Langue
- Anglais
- Auteurs
- Roy Lilley
- Éditeur
- Kogan Page Publishers
- Publié
- 2006
- Format
- souple
- Pages
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Séries
- Catégories
- Mots clés
- Commerce, Thèmes psychologiques, Manuels et guides, Communication, Publications de vulgarisation, Résolution de problèmes, Relations de travail
- Première publication
- 2005
- Titre original
- Dealing with difficult people
- Évaluation
- 3,25 sur 5
- Description
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.