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A practical how-to guide, this book takes readers through the ins and outs of planning and executing Kaizen Events in non-manufacturing settings and conducting post-event follow-up to sustain the changes made. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. Readers will lear
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The Kaizen event planner, Karen Martin, Mike Osterling
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- Année de publication
- 2007
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