A practical how-to guide, this book takes readers through the ins and outs of planning and executing Kaizen Events in non-manufacturing settings and conducting post-event follow-up to sustain the changes made. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. Readers will lear
Winner of The Shingo Research and Professional Publication Award, this guide addresses the challenges organizations face due to silo-centric behavior and intra-organizational conflict. Many organizations struggle to identify the barriers to outstanding performance. Value stream mapping, an essential yet underutilized methodology, helps visualize and resolve disconnects, redundancies, and gaps in value delivery systems. More than a tool for eliminating waste, it transforms leadership thinking, defines strategy, and creates customer-centric workflows. Business performance improvement experts Karen Martin and Mike Osterling offer a practical approach to understanding work processes and designing improved systems. Readers will learn to prepare and engage their leadership teams in transformation, gain insights into current work systems and barriers, design a future state for enhanced performance, and lay the groundwork for ongoing improvement. Whether you are new to the field or an experienced practitioner, this resource will enhance your ability to design and operate your business effectively. For organizations already utilizing value stream mapping, this book will bolster transformation efforts. In today’s fast-paced business landscape, effective strategies are essential for addressing challenges and seizing opportunities, making value stream mapping a crucial element in successful business management.