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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
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Service Operations Management, Robert Johnston, Graham Clark
- Langue
- Année de publication
- 2005
- product-detail.submit-box.info.binding
- (souple)
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- Titre
- Service Operations Management
- Sous-titre
- Improving Service Delivery - Second Edition
- Langue
- Anglais
- Auteurs
- Robert Johnston, Graham Clark
- Éditeur
- Pearson
- Publié
- 2005
- Format
- souple
- Pages
- 496
- ISBN10
- 0273683675
- ISBN13
- 9780273683674
- Séries
- Mots clés
- Nonfiction, Manuels
- Évaluation
- 3,5 sur 5
- Description
- This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.