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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.

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Service Management, James A. Fitzsimmons, Mona J. Fitzsimmons

  • Dommage mécanique
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Année de publication
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(souple),
État du livre
Abîmé
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5,80 €

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