New quality management for the nonprofit sector

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Quality has become a central focus in the nonprofit sector, driven by government involvement and heightened competition. As organizations adopt systematic approaches to quality, the rise in experience with assessments and accreditations has led to increased criticism regarding evaluation methods and criteria. This book critically examines these issues, highlighting unanswered questions and unresolved contradictions in the pursuit of quality. It emphasizes the challenges of aligning diverse perspectives within the sector, indicating that significant work remains to be done.