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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
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Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way, Joseph A. Michelli
- Langue
- Année de publication
- 2018
- product-detail.submit-box.info.binding
- (rigide),
- État du livre
- Bon
- Prix
- 10,99 €
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- Titre
- Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
- Langue
- Anglais
- Auteurs
- Joseph A. Michelli
- Publié
- 2018
- Format
- rigide
- Pages
- 282
- ISBN10
- 007180630X
- ISBN13
- 9780071806305
- Séries
- Mots clés
- Nonfiction, Commerce, Affaires & Gestion, Économie, Allemagne, Gestion & Ressources humaines, Leadership, Industrie automobile
- Description
- Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.