Geere H. Valentine Livres

<b>Don't just give them customer service. Give them Super Service!</b> For more than a decade, customer service professionals have turned to <i>Super Service</i> for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today's unique customer-service issues. <i>Super Service, 2nd Edition</i> teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today's savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding--which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead--you need to deliver super service.