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The choice factory : how 25 behavioural biases influence the products we decide to buy
Richard Shotton
Crucial confrontations. Tools for resolving broken promises, violated expectations and bad behavior
Kerry Patterson
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Kerry Patterson
How to Deliver a TED Talk: Secrets of the World's Most Inspiring Presentations, revised and expanded new edition, with a forewor
Jeremey Donovan
