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The lean toolbox for service systems

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  • 294pages
  • 11 heures de lecture

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Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.

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The lean toolbox for service systems, John Bicheno

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Année de publication
2008
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Titre
The lean toolbox for service systems
Langue
Anglais
Éditeur
PICSIE
Publié
2008
Format
souple
Pages
294
ISBN10
0954124448
ISBN13
9780954124441
Séries
Mots clés
Nonfiction, Commerce, Affaires & Gestion, Motivation & Bien-être, Développement personnel
Description
Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.