Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

En savoir plus sur le livre

If your employees aren't happy, your customers won't be happy. If your employees are unhappy, they'll leave, and so will your customers. Consultant Shane Green explains how the best corporate culture can catapult a firm to the top. Green comes from the hotel and hospitality industry - specifically, from Ritz-Carlton Hotels. That's where he learned to put employees first and that if you don't take care of your people, they won't take care of your clients. In this intelligent manual, Green expertly explains why employee well-being should be your top goal as a leader. He uses detailed case histories to illustrate why firms with strong corporate cultures are more likely to succeed. To help you reach that target, he explains how to develop a culture that sustains your employees, makes them proud to do their jobs and helps them love coming to work. getAbstract recommends Green's instructive book to all executives