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Paramètres
- 208pages
- 8 heures de lecture
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Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.
Achat du livre
The Customer Rules, Lee Cockerell, Tony Hsieh
- Langue
- Année de publication
- 2013
- Reliure
- (rigide),
- État du livre
- Très bon
- Prix
- 8,59 €
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- Titre
- The Customer Rules
- Sous-titre
- The 39 Essential Rules for Delivering Sensational Service
- Langue
- Anglais
- Auteurs
- Lee Cockerell, Tony Hsieh
- Publié
- 2013
- Format
- rigide
- Pages
- 208
- ISBN10
- 0770435602
- ISBN13
- 9780770435608
- Séries
- Catégories
- Mots clés
- Commerce, Guides, Leadership, Communication, Marketing et relations publiques, Créativité, Monnaie, Motivation, Succès, Walt Disney, Entraînement, Développement, Connaissances et savoir, Livres de motivation, Entreprise
- Description
- Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.