John Graham incarne un esprit courageux se lançant dans une quête de sens à la vie. Son parcours de vie couvre des aventures de jeunesse, une carrière distinguée dans la fonction publique et de profonds engagements diplomatiques. Suite à une rencontre personnelle profonde avec la mortalité, Graham a entamé un nouveau chapitre, se consacrant au partage de leçons sur la manière de relever les défis et les conflits. Il a cofondé le Giraffe Heroes Project, qui célèbre et diffuse des histoires de courage extraordinaire, inspirant des millions de personnes à un changement positif.
Originally published in 1976, this book discusses the management skills needed to evaluate, implement and control computer-based operation. Every chapter contains detailed check lists which guide the reader to formulate policies to deal with real situations. It provides a practical look at an indispensable tool of management, with a set of guidelines to help get the most out of the available technology.
OutsourcingThe Practical Service Manager Guide to IT Outsourcing A no-nonsense guide to outsourcing IT services. With over 30 years experience in the IT industry, the Practical Service Manager has lived through many outsourcing projects.In-house to onshore, onshore to offshore and offshore to offshore. In this guide to IT Outsourcing The Practical Service Manager sets out a detailed 6-phase approach covering the full outsourcing lifecycle from inception to exit. Packed full of real world experiences - with 23 figures and 36 tables - prepare for a deepdive. No flannel, no history of outsourcing and no fluff. The Practical Service manager gets the job done.