Le voyage d'Emily Richardson l'a conduite de l'Australie au Caire, où elle a été captivée par la culture locale et a appris l'arabe. Cette expérience a profondément façonné son écriture, devenant un élément central de ses œuvres. Sa prose explore l'intersection des cultures et la quête d'appartenance à travers différents mondes. Richardson tisse avec maestria des récits personnels avec des thèmes sociétaux et historiques plus larges. Les lecteurs apprécieront sa perspective perspicace sur l'expérience humaine et son style narratif captivant.
Based on extensive research, Queer Holiness collects and relates prophetic and transformative narratives of experience, shared directly by disabled people who have rarely been enabled to speak in Christian books about disability.
Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through core service competencies, srategies for supporting frontline staff in enhancing customer service, examples of customer service scripts for dialogue, phone, voicemail, and email, detailed guidelines for creating physical environments on campus that facilitate better service, worksheets and tools for auditing policies and practices that impact customer service, tips for cultivating faculty and staff buy-in, and examples of exemplary customer service initiatives at other colleges and universities