Focusing on four key organizations in the air travel sector—airlines, airports, aircraft manufacturers, and travel intermediaries—this book offers a framework and tools to foster collaboration amidst rising uncertainty. It provides valuable insights aimed at enhancing partnerships within the industry, making it a crucial resource for professionals navigating the complexities of modern air travel.
From Offers to Fulfillment to Loyalty
Focusing on the retailing landscape within the airline industry, this book offers a comprehensive framework and practical tools for transforming various retail concepts, from shopping experiences to fulfillment processes. It serves as an essential resource for airline executives, senior managers, and commercial managers at airlines and airports, while also providing valuable insights for retailers who engage with these sectors.