A. J. Adams (Livres)

A. J. Adams Livres

S'appuyant sur sa vaste expérience dans des rôles de contact client, A. J. Adams crée des récits qui explorent les absurdités et les ironies inhérentes aux interactions de service. Son œuvre met en lumière les retournements de situation inattendus que peuvent prendre les rencontres quotidiennes, révélant souvent l'humour présent dans les situations difficiles. Adams a un œil vif pour les aspects particuliers du comportement humain, en particulier dans l'environnement dynamique du service client. Son style d'écriture se caractérise par une observation pointue et un talent pour l'anecdote, offrant aux lecteurs une perspective unique sur le secteur des services.

The Customer Is Not Always Right. Hilarious and Horrific Tales of Customers Gone Wrong

252pages
9 heures de lecture

3,9(379)Évaluer

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.Readers get a collection of insights and stories from the popular Web site NotAlwaysRight.com. The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the counter you're on, there are hilarious tales about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of "the customer is always right" can be dead wrong.From groaning, to intense complaining, to situations that leave workers asking, "Are you serious?," readers will enjoy these hilarious tales of customers gone wrong.