Claire Raines Livres

The new multi-generation workplace is a complex and dynamic organism that requires flexibility and skill from all participants, especially from managers. The new multi-generation workplace is a complex and dynamic organism that requires flexibility and skill from all participants, especially from managers.

This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged childhoods and tech addictions, Gen Yers require constant feedback-frustrating for the Me Generation that can't let go of the spotlight, and annoying for Gen Xers, sandwiched between the two. So how can you lead this motley group with their often incompatible work ethics, values, and styles? Generations at Work lays bare the causes of conflict, and offers practical guidelines for managing the differences, including: * In-depth interviews with members of each generation * Best practices from companies bridging the generation gap * Specific tips for each generation on how to handle the others * A field guide for mentoring GenerationY For anyone struggling to manage a workforce with different ways of working, communicating, and thinking, Generations at Work is the answer.

In an increasingly diverse workplace, it’s more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences.The authors also explain how the most skillful connectors are able to shift perspectives -- to see a situation from three points of “me,” “you,” and “them.” All of the principles and strategies are brought to life through absorbing examples and scenarios, plus engaging descriptions of “masters of connection” -- like famed National Public Radio interviewer Terry Gross -- doing what they do.There is always a bridge. The Art of Connecting shows how to find it -- every time.

Because entry-level workers can make or break a service business, today's managers have to understand how to work with and motivate young employees.