Adele B. Lynn Livres

"In a team situation, many issues -- like lack of trust and commitment, unresolved conflicts, and the inability of individuals to understand how their actions impact the rest of the team -- can stop even the most promising groups from delivering great results. This simple, easy-to-use book gives managers, supervisors, and team leaders activities to help their teams overcome emotional obstacles and become more effective. Readers will find powerful, proven exercises they can use to help employees: * identify individual and team mood * deal with anger and emotional triggers * avert, rather than avoid, conflict * encourage communication * overcome fear and other obstacles * understand and manage competition * honor differences * assess team strengths and weaknesses * pick up on cues from teammates * control the emotional climate of the team Each activity is followed by a discussion of its purpose, how to use it, and a list of post-activity questions to help solidify each lesson. This practical, effective collection of proven exercises will elicit the best from any team."

Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.

The elusive factor called trust is something that every workplace needs and every leader must know how to build. Any hope of inspired performance is shattered without this basic tenet. In this book, you'll - How to build trust in the workplace, - How to lift people to newer heights and reach inspiration levels never before achieved in the workplace, - Spirit killers or soul suckers - Surefire ways to kill trust, - How to be a "real" leader not a cardboard cutout, - What your workers might want to tell you if they had the opportunity