Sheldon Bowles Ordre des livres (chronologique)

A guide to managing a work environment identifies twelve types of employees and explains their strengths and weaknesses through the use of a parable featuring a medieval kingdom run by King Harold.

Ken Blanchard and Sheldon Bowles return with a powerful management tool designed to enhance workplace morale and productivity. This essential read is for anyone aiming to thrive in today’s competitive business landscape. Building on the success of Raving Fans, which taught managers to cultivate customer loyalty, this book focuses on empowering employees. Through the engaging narrative of Peggy Sinclair and Andy Longclaw, the authors unveil the Gung Ho technique, which significantly boosts enthusiasm and performance in any organization. The three foundational principles of Gung Ho are: * The Spirit of the Squirrel * The Way of the Beaver * The Gift of the Goose. These straightforward yet impactful concepts ensure that employees are dedicated to achieving success, regardless of the organization's size. The book also provides a clear, step-by-step game plan for implementing these transformative ideas. With a compelling story and invaluable insights, this work is poised to become a classic in business literature. Blanchard and Bowles illustrate how two managers revitalized a struggling company, achieving record profits and productivity through principles that resonate deeply with leaders eager to inspire their teams. Gung Ho! is a must-read for fostering an enthusiastic and productive workforce.

Written in the parable style of  The One Minute Manager, Raving Fans  uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.  Raving Fans  includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.