Steve Ventura Livres

When you accepted employment with your organization, you took on a significant taking care of the people who keep your business IN business – YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success.Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!

Orientation basics is for new hires. The program is divided into four segments : You and Your Mindset, You and Your Co-Workers, You and Your Manager or Supervisor, and You and The Organization.

Walking the talk--translating beliefs into behaviors--is the very essence of character and integrity for both individuals and organizations. The books reminds us that: *People hear what we say, but see what we do...and seeing is believing. *We judge ourselves by our intentions, but others judge us by our actions. *Words are just words...unless you live by them. You have to Walk The Talk. This book will inspire readers to reflect on their personal and professional behaviors and commit to living important and universally accepted values--at work and in their personal lives.

In dieser inspirierenden Parabel begibt sich der Protagonist ins Land der NEINs, um das JA zu finden. Er lernt aus den Erfahrungen anderer und entdeckt Strategien, um Ablehnung zu überwinden. Die zweite Hälfte des Buches bietet praktische Tipps, um Durchhaltevermögen und Entschlossenheit zu entwickeln. Ein unterhaltsames Handbuch für mehr Erfolg.

The revolutionary handbook that's actually two books in one! Break down "we vs. they" beliefs and behaviors while encouraging new levels of understanding, perspective, empathy, and cooperation. Use this popular one-of-a-kind book to help everyone as they focus on achieving the organization's mission in a values-based way. Walk Awhile In My Shoes will help bridge the gap between employees and managers. Walk Awhile in MY Shoes is no longer in a flip book format (upside down on half the book) but is still the same powerful message.