Konfliktbewältigung und kulturspezifisches Konfliktverhalten

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The work is structured into a theoretical and an empirical section. The theoretical part begins with an analysis of intercultural interaction situations, exploring various theoretical approaches and the conditions for learning in these contexts. It addresses conflict understanding and resolution strategies, including a personal approach to conflict comprehension and the specific challenges posed by intercultural encounters. The section concludes with summarizing remarks. The empirical section outlines the hypotheses guiding the research, focusing on behavioral observations and questionnaire data. It details the study's methodology, including the characteristics of the sample and various data collection methods, such as questionnaires assessing intercultural experiences, personality tests, and scales measuring ambiguity tolerance and social competence. Additionally, it includes a role-play analysis to examine conflict behavior and a strategy questionnaire. Statistical analysis of behavioral observation data from the role-plays is presented, highlighting findings across different cultural groups and discussing the implications of these results. The section concludes with interpretations of the findings and their relevance to the hypotheses related to behavioral observations.