Qualitätsmanagement in sozialen Einrichtungen

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Total Quality Management, Evaluation, Wissensmanagement, and lernende Organisation are key concepts in management and business that are increasingly influencing social institutions. However, it is crucial to maintain the ethical and practical standards of social work amidst this shift. Organizations are in search of guidance on the application of quality management systems within social settings. This collection presents foundational theoretical concepts of quality management alongside practical experiences illustrated through examples from early intervention, kindergartens, educational counseling, workshops for disabled individuals, and nursing homes. Key contributions include discussions on market-driven quality as a new social philosophy, quality assurance in social assistance, and the role of the learning organization in quality development. The text also explores innovative approaches such as participatory quality management and the use of technology in enhancing quality. Various authors contribute insights on quality assurance in different social services, emphasizing the importance of user satisfaction and employee motivation. The work is backed by experts from the Ludwig-Maximilians-University Munich, providing a comprehensive view on implementing quality management in social institutions.