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Focusing on continuous improvement, the book outlines the principles of Total Quality Management (TQM) as a transformative journey for individuals and organizations. It emphasizes the importance of reassessing daily workloads to enhance product quality, manage costs, and build customer loyalty. By implementing TQM strategies, readers can gain a competitive advantage while simultaneously fostering personal and professional growth.
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Total Quality Management, Hubert K. Rampersad
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- Année de publication
- 2010
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