Customer Experience 3.0

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This book provides a firsthand view of what works and what doesn't. Containing an innovative customer experience framework and step-by-step roadmap. This book enables you to design and deliver flawless services and products while setting honest customer expectations. Create and implement an effective customer access strategy. Capture and leverage the voice of your customer to set priorities and improve products, services, and marketing. Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction