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A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
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Remarkable Service, Collectif d'auteurs
- Langue
- Année de publication
- 2014
- product-detail.submit-box.info.binding
- (souple)
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- Titre
- Remarkable Service
- Langue
- Anglais
- Auteurs
- Collectif d'auteurs
- Éditeur
- John Wiley & Sons Inc
- Publié
- 2014
- Format
- souple
- Pages
- 290
- ISBN10
- 1118116879
- ISBN13
- 9781118116876
- Séries
- Évaluation
- 4,15 sur 5
- Description
- A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.