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The book explores the current state of apologies, highlighting the tension between superficial, frequent apologies from PR teams and the inadequate, belated expressions of regret from those who have committed serious wrongs. It examines the implications of these contrasting approaches and the broader cultural crisis surrounding the act of saying sorry. Through this lens, the author delves into the authenticity and effectiveness of apologies in today's society.
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The Apology Impulse, Cary Cooper, Sean O'Meara
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- Année de publication
- 2019
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