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Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers.
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Business Process Mapping, J. Mike Jacka, Paulette J. Keller
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- Année de publication
- 2009
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