Calming Upset People with EAR

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The current level of stress and conflict in the world is unprecedented, and many people struggle with managing the emotions that arise from it. There is an increase in "high conflict" individuals who focus on blaming others and expressing their frustrations verbally. However, these intense emotions can often be diffused quickly using a simple EAR Statement™, a technique developed by Bill Eddy over the past fifteen years and taught to countless professionals and individuals. Building on the success of his BIFF Response® method for written communication, this new resource focuses on EAR Statements for verbal interactions, proving useful in various challenging situations such as family disputes, workplace conflicts, and neighborhood issues. A straightforward statement that conveys empathy, attention, and respect can significantly calm an upset person in just minutes. Though it may seem simple, mastering this approach requires practice. The book provides over twenty examples of applying EAR Statements across diverse contexts, including families, communities, customer relations, workplaces, political discussions, and more. Ultimately, empathy, attention, and respect are essential for everyone, especially during conflicts, and this guide offers practical strategies for achieving calm in everyday interactions.