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The evolving landscape of the hospitality industry presents challenges as guests become more discerning and less brand-loyal, seeking value and luxury experiences. Housekeeping has emerged as a critical function for enhancing customer satisfaction and occupancy rates. Modern trends, including eco-friendly practices, outsourcing, and the integration of technology, are reshaping this department. Reputable hotel chains now position housekeepers as key representatives, encouraging guest interaction to foster a more engaging and profitable environment.
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Modern Practices Implemented in Housekeeping by 5 Star Hotels, Mayola Fernandes
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- Année de publication
- 2020
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