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In a rapidly evolving global market, companies are increasingly pursuing ISO 9001 certification to ensure product quality and organizational survival. The latest version of the ISO 9001 standard, implemented in September 2015, introduces new requirements that organizations must navigate. To aid in this transition, a process map and self-diagnosis tool have been developed, enabling businesses to comprehend the standard's requirements, evaluate their quality management systems, and pinpoint areas for enhancement, thus streamlining the certification process.
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Quality, ISO 9001, Standards, University, Deming, PDCA, SME, Continuous Improvement, Sarah Kamaelle Mavouenzela
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- Année de publication
- 2021
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