Innovative Performance Support: Strategies and Practices for Learning in the Workflow

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Real learning occurs as you work! Implementing performance support is essential for enhancing employee performance. This book serves as both a narrative and a reference, making it invaluable for immediate use and long-term application. It is easy to read and provides quick access to relevant information. The timing of its release aligns perfectly with the evolving landscape of corporate learning, emphasizing the significance of learning within the workflow. Research indicates that 80 percent of workplace learning happens on the job rather than in formal training sessions. This guide offers a concise overview of performance support (PS) practices—ongoing, job-specific resources that empower employees to perform effectively. It covers a range of tools, from free applications like blogs and wikis to advanced system software, helping you implement the right PS strategy for your team. Key benefits of performance support include saving on formal training investments, increasing productivity, reducing the time needed to achieve successful performance, supplementing or replacing existing training programs, and minimizing reliance on traditional support functions. Authors Conrad A. Gottfredson and Bob Mosher explain how to apply PS solutions to improve upon existing training programs, showcasing how leading firms utilize these strategies to cut costs, retain talent, and enhance productivity and efficiency.