Conflict, Improvisation, Governance

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Focusing on the challenges of "doing democracy," this collection features firsthand accounts from public sector and non-profit practitioners in Amsterdam. It explores street-level democratic processes through the lens of community development, youth work, public service delivery, and urban governance. The narratives highlight the complexities of managing immigration and multicultural social policies in a major European city, offering insights into the practicalities of urban administration and the intricacies of governance in a diverse society.