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Focusing on the importance of exceptional service, this book offers 30 chapters that emphasize delivering quality care to all types of customers, regardless of their designation. Each chapter concludes with a practical activity aimed at reinforcing the key concepts discussed. It serves as a valuable resource for teams dedicated to enhancing their service skills and fostering a culture of excellence in their interactions with colleagues, clients, and other stakeholders.
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How to Serve a VIP, Bryan Williams
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- Année de publication
- 2016
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